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Policies
 
 
PLEASE NOTE: For vacation pet sitting -- We require at least one visit per day for cats and small animals.  For the health and safety of your pet, we cannot provide "every other day" visits.  At least two visits per day (one every 12 hours) are required for dogs but we recommend three (adding a midday) for the comfort of your pet.  There are no exceptions to this policy.
 
Payment - ALL PAYMENTS must be paid in full at the time of the Meet and Greet for New Clients.  Preferred forms of payment are cash or checks but we do accept credit cards.  For existing clients, payment is to be paid in full on or before the first day of service. Happy Bones Pet Sitting will add $35 plus bank fees for any returned check.
 
Holiday Charge -Please add an additional $6.00 per visit for Pet Sitting visits & $10.00 per day for Overnights on major holidays: New Year's Eve, New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.
 
Holiday Payments & Cancellations - All reservations for Thanksgiving, Christmas and New Year's must be paid in full at time of booking.  Please understand that pet sitting services receive more requests for reservations than they can handle during holiday time periods and we may have turned away other clients because we have reserved time for you during a busy season.  All holiday reservations require a 7-day notice for changes and cancellations or Client will be charged a  50% cancellation penalty of the total amount due.  No credits will be given for early returns during holiday periods.
 
Early Returns/Last minute Changes -   We understand that your plans change and are very flexible if notified.  If you return home early, please notify us immediately.  If, however, you do not notify Happy Bones Pet Sitting of an early return and we make a trip and find you home, the regular per visit charge applies.
 
Non-Holiday Cancellations -  We understand that your plans change and we, generally, do not charge for cancellations with adequate notice.  However, if you cancel 24 hours or less prior to the date of the first visit there will be a $25 cancellation fee.
 
Emergency ContactsHappy Bones Pet Sitting will request the name and phone number of a person living nearby with access to your home. This should be a person close enough to walk to your home if roads are impassable (for example, a neighbor). If we are physically unable to drive to your home this information is needed so that we can contact this person to request their assistance to check on your pet(s). Please remember that garage door openers are not operational in the event of power outages. In the event that the customer does not provide a nearby emergency contact with access to your home for Happy Bones Pet Sitting, customer realizes that we will provide service but not until conditions allow us to reach your home safely. 
 
 
 
 
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Inclement Weather - Primarily severe storms, snow/ice conditions etc. You will entrust Happy Bones Pet Sitting to use best judgment in caring for your pets(s) and home if we are servicing you at the time of inclement weather. Happy Bones Pet Sitting will try to carry out your instructions to the best of our ability. The care we provide to our customer’s pets and their safety is our first concern. Customer selection of a nearby emergency contact has been requested. The inclement weather plan will be as follows: 1) Every effort will be made to drive to your home; 2) The service schedule may be changed, interrupted, or altered due to circumstances; 3) If it is not possible to drive safely to your home, your emergency contact will be notified, 4) You will be notified that the above mentioned contingency plan has been activated. 
 
KeysTwo sets of keys, codes and necessary instructions to enter and secure your home are required. If you live in a gated community, you must provide a gate card, remote control or appropriate access codes.   No keys will be returned by regular mail, hidden outdoors or locked in homes at last visit.  We prefer to keep your keys on file; however, if you wish to have your keys returned after the pet sitting assignment, we will make arrangements ahead of time to return your keys. We return keys the first time without charge. However, if keys are not left on file with us, after the first pet sit visit, Happy Bones Pet Sitting charges $10.00 each time we must come to your house to pick up keys.  Keys are kept in a secured lock system and are coded for customer’s confidentiality.   
 
Pet and house clean-up - Happy Bones Pet Sitting will properly dispose of pet waste and do our best to clean up any accidents your pet may have. We are not responsible for carpet/flooring stains created by your pet(s).
 
Leashes & ID Tags - All dogs will be required to be on leash during outdoor walks. There will be no exceptions. (Pets must wear visible ID tags when they are in our care).  Due to safety concerns, Happy Bones Pet Sitting requests that you provide regular (not retractable) leashes for all dog walks.
 
Access to your Home by Others - Happy Bones Pet Sitting does not accept liability for other persons who will be in your home prior to, during, or immediately after our services have been rendered. Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, maintenance personnel, friends, family and neighbors. It is understood that the client will notify anyone with access to the home that the services of Happy Bones Pet Sitting have been engaged.
 
Fences - Fenced in yards are wonderful play spaces for pets, however, no fence system is totally secure for your pet’s safety. Happy Bones Pet Sitting does not accept responsibility or liability for any customer’s pets that escape, are injured, fatally or otherwise, or become lost when pets are left out or given access to a fenced in area. 
 
Confirmation Process-All reservations will be confirmed by e-mail. If you have not received an email confirmation, your reservation may not be secure. Please call before you leave if you have not received a confirmation.
 
Summer Dog Walking PolicyIn the summer months each year, we start adjusting our schedules so that we don’t hurt our furry clients by walking them in extreme heat.  At Happy Bones Pet Sitting we will not walk/exercise your pets outside when the temperature is 90 degrees or above or on extreme high humidity days.  We will take them outside to do their business & then spend the remainder of our time inside playing games to exercise them. We are also happy to change our walking times to the morning (schedule permitting) instead of the heat of the day. The safety & health of your pets is our top priority. 


 
 
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